Terms of Service

GENERAL TERMS AND CONDITIONS

ABOUT THESE TERMS AND CONDITIONS

Car Park Storage is our trading name in England and Wales. OBS ENTERPRISES LTD is our Limited Company registered in England and Wales with company number 11555109, registered office 20-22 Wenlock Road, London, N1 7GU, VAT number 290918182.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at Car Park Storage, via telephone on 0207 167 4307 or e-mail info@carparkstorage.co.

USING OUR WEBSITE AND SHOPPING WITH US ONLINE

Information on our website

We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know. When browsing our website the colours of products may vary depending on a few factors such as your display settings.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through Car Park Storage online either temporarily or permanently. We will not be liable for any losses you sustain as a result of updating or modifying our website.

Eligibility to order products

You can only purchase from Car Park Storage if you are aged 18 or over. You will need an active email address and a telephone number so that we can easily contact you.

Placing your order

Your order counts as an offer to purchase goods from us. After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).

Order acceptance

Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us. Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payment

You can pay with all major credit and debit cards. We also accept PayPal for orders made online for delivery in the UK. We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing

Unless otherwise stated all prices shown at Car Park Storage are exclusive of VAT and other applicable taxes. The product prices shown may include the delivery fee (subject to the area of delivery) and assembly costs, which will be included in your total order price.

Online

We reserve the right to adjust prices, products and special offers at our discretion.

Pricing errors

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Cabinet usage - WARNING

The cabinets are made of solid steel (A1/A2 rated) and the VEBOX ULTRA has been tested by the Fire Protection Association (FPA) to provide 60 minutes+ fire protection, however, the cabinets should never be used to contain flammable or hazardous goods, such as petrol or gas cylinders.

Privacy

Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by Car Park Storage. Please read the policy, available on our website here, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, Car Park Storage is the “Data Controller”.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

DELIVERY GENERAL TERMS

About these terms

If you have any further questions please visit our delivery pages for more information. We sub-contract our Delivery Service to trusted transport service providers, however we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges

For more details of our current delivery fees, please refer to the delivery information on the Car Park Storage website www.CarParkStorage.co or contact us via info@carparkstorage.co

Online delivery dates

After completing your purchase online, we will contact you via email to arrange a delivery date. We aim to deliver your order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us. We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.

Changing the date of delivery

If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the Car Park Storage team via telephone on 0207 167 4307 or e-mail info@carparkstorage.co.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures. Every effort will be made to deliver the products to your location of choice, provided it is safe and practical to do so. However, if our delivery staff believe it is unsafe to deliver the products to this location, then an alternative location will be agreed with you where possible. If our delivery staff consider that delivery to the location of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery, but we will not be liable for any damage caused to the products or the property. However, our delivery staff will take reasonable care when delivering the products.

Our delivery staff are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging, unless that has been discussed and agreed in advance. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify Car Park Storage as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

PRODUCT, RETURNS AND CANCELLATION

You can return new and unused product(s) within 30 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

OUR LIABILITY

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through Car Park Storage, provided that we take reasonable care when we deliver the goods to you. We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted. We accept no liability as a result of the misuse of the product or any damage or injury caused by the product due to a customer or others actions, that is not a direct result of a product fault. (For example, we do not accept any liability if someone drives a car into the leg of a cabinet, which results in injury or damage to people and/or property of any kind). Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud due to product fault.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.

General terms relating to our relationship with you

If you would like more information about Car Park Storage, or want to get in touch with us, please contact us or our Customer Support line on 0207 167 4307.

Waiver

If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.

Privacy

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, Car Park Storage is the “Data Controller”.

Disputes

In the event you have a complaint regarding a product or service purchased from Car Park Storage, please contact us team via telephone on 0207 167 4307 or e-mail info@carparkstorage.co.

In the unlikely event that our Customer Relations team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously 'The Retail Ombudsman'), which is a certified Alternative Dispute Resolution provider. RetailADR, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP

Email: – Web: Tel: 0203 540 8063

Governing Law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

SERVICES TERMS AND CONDITIONS

Assembly Removal & Recycling

ASSEMBLY SERVICE TERMS AND CONDITIONS

Our professional independent assembly service partners will assemble your freestanding Car Park Storage products, if that has been discussed and arranged in advance. Car Park Storage is our trading name in England and Wales. OBS ENTERPRISES LTD is our Limited Company registered in England and Wales with company number 11555109, registered office 20-22 Wenlock Road, London, N1 7GU, VAT number 290918182. These general terms and conditions and the policies may change from time to time so please check these before making any purchase. If you have any questions about these terms and conditions or the policies please contact us at Car Park Storage via telephone on 0207 167 4307 or e-mail info@carparkstorage.co.

Important Information

Please ensure that:

the assembly service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Cancellation Policy

You may cancel your order for the Service by contacting Car Park Storage at least 48 hours prior to your scheduled appointment. We will then confirm your cancellation in writing to you. In the event that you have made payment in advance for a Service that has not been provided to you, we will refund those amounts to you. In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative timeslot or date.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted. Despite these limitations above, we do not in any way limit our liability to you for death, personal injury or fraud.

Privacy

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, Car Park Storage is the “Data Controller”.

Your consumer rights

These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.